The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
RUSH FEE is non-refundable and must be approved by shop prior to purchase. Fee is in addition to item and shipping charges. This option is for custom orders needed in less than 4 weeks. Message shop if you need a Rush order.
These are top quality vintage flannels and they are intended to be loved and worn long after the wedding day. In my experience, I have found that your bridal party actually prefers to receive shirts without any kind of label or wording. These are not a "throw away gift" or "one use only gift." Therefore, I do NOT offer any type of embroidery or monogramming.
If you absolutely must have them personalized or monogrammed you can take them to your local monogramming company and have it done there.
The Vintage Vow offers a variety of products at different price points as well as special promotions and/or sales throughout the year. We do not currently offer a discount on quantity or bulk orders. If you are military message me for current offers.
Inventory changes all the time. Message the shop to discuss details of your color request. Most requests can be accommodated if given enough time. 10 weeks is a good rule of thumb for the time needed to create a custom request.
The sooner you order, the more time there is for communication between the buyer and the designer. If time is limited, so are the choices.
Yes, you can make some changes to your order during the process. After a purchase, you can adjust sizing and even color if needed. If shop can accommodate a request it will. It is our goal to provide excellent customer service along with a great product. We want you to love your purchase from The Vintage Vow.